1. If my product has defect, what should I do ?
Follow IT Comp facebook , or live chat with us and provide the details below :
- Contact Number
- Email Address
- Invoice No / Order ID No
- Items Description
- Issue Facing
2. Besides than livechat, you may WhatsApp us or Phone Call us directly at +6012-386 4607 from 9.30am to 6.30pm or call +603-8941 4607 from 10am to 10pm.
Our Help Desk / Support will asist you to verify the issue either by call assist or request to remote access to your pc / laptop.
3. Claim wararnty with us within Klang Valley
Courier Back Item To Us
- i. Pack the return items after our team done initial diagnosis process.
- ii. Update us the courier services and tracking number in order for us to trace your return parcel.
- iii. The Return Address for the package :
Attention : IT Comp / WebStore Return
Contact No : +6012-386 4607
Address : 2-30, Residensi Park Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 Kuala Lumpur.
Walk in to our Retail Outlet or Ofice
- i. Retail Outlet : G-20, Ground Floor Digital Mall, Section 14, Petaling Jaya.
- ii. Office : 2-30, Residensi Park Bukit Jalil, Persiaran Jalil Utama, Bandar Bukit Jalil, 57000 Kuala Lumpur.
3. Claim wararnty for East & West Malaysia
Courier Back Item To Us
* Same process as stated above.
Claim with Local Supplier or Vendor
- i. If the product have supploer or vendor at your nearby location, may send to them directly after we have communicate with them.
4. Time frame for the warranty claim ?
Depending of products. Some vendors accept for 1-to-1 exchange. But, majority of vendor will request to send in servicse centre to claim warranty.
Standard claim periods will take 2-3 weeks time to get it back to us. But, do expect at least will take max. 4-6 weeks time to received the claim's unit due to IT Comp
will perform the quality check before return to you. Anyhow, the worst senario will take 2 months if the claim's item facing manufacture stock supply shorage issue.
IT Comp will try to request the refund with supplier if the warranty claim's item take too long process.
4. Compulsory for Warranty Registration ?
No, But is adivsed to register online to easy the worries. For your information, IT Comp selling only genuine products, so, customer may choose to register online
at vendor website. Or you may just keep the receipt of purchase for further warranty claim.
5. If Warranty expired, can I get support / assist from IT Comp ?
Definitely YES. You're welcome to contact us at anytime. Again, below is our contact details :
WhatsApp / Call : +6012-386 4607 from 9.30am to 6.30pm ( Monday to Friday )
Tel No : +603-8941 4607 from 10am to 10pm ( Monday to Sunday )